Privacy Policy

At Northern Health Exercise Physiology, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

  • Personal details (name, phone, email, address)

  • Health and medical information

  • Referral and funding information

  • Appointment and billing details

  • Website enquiry information

How We Collect Your Information

We may collect your personal information when you:

  • Complete a website enquiry or referral form

  • Book or attend an appointment

  • Contact us by phone, email, or in person

  • Receive a referral from your healthcare provider

  • Provide information during your consultation

  • Access or interact with our website

We Use Your Information To

  • Deliver exercise physiology services

  • Develop personalised treatment plans

  • Manage appointments and payments

  • Communicate with you and your healthcare team

  • Meet legal and professional obligations

Your Privacy

  • Your information is kept confidential and secure.

  • We do not sell or share your personal information for marketing purposes.

  • Information is only disclosed where required for your care, with your consent, or as required by law.

Website

  • Our website may use cookies and analytics to improve your browsing experience.

  • You can disable cookies through your browser settings at any time.

Your Rights

  • You may request access to or correction of your personal information.

  • You can contact us at any time with privacy-related questions or concerns.